Create one source of truth of customer knowledge

Store, search, and document all user research in one centralized research repository. And do a whole lot more like like automatically transcribed interviews, highlight reels, and reports that pull all your user research together.
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The place you go for anything user research inside your company.

Make it easier to uncover a deeper understanding of your customer's needs, problems, and desires.

Empathetic's research repository is packed with features

Empathetic search icon

Powerful search, sorting, and filtering capabilities that make finding anything in your research repository easy and fast.

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Tag user interviews so that you can start seeing trends and themes across customers and projects.

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Organize user interviews and research projects into folders for flexible and easy information management over time.

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Document all your research findings, results, insights, and more from scratch or from a template.

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Collaborate with your whole team so that everyone benefits from your user research effort, findings, and insights.

Empathetic video icon

Clip and share highlight reels of the best parts of a user interview, directly from your customers voice.

A home for all customer research.

Store, search, sort, and transparently show an overview of all your current and previous user research projects.
Organize projects into folder. Tag across user studies and interviews.
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Record insights from everyone on the team

Get everyone on the same page about your customer, and gain insights from each other, all in one place.
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"Great things in business are never done by one person. They’re done by a team of people."
- Steve Jobs

Turn user interviews into searchable text based documents

Upload user interviews and automatically get them transcribed. Search, tag, sort, find, and record interviews for continued learning and insights. Segment customers into groups that make sense for your organization.
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Create research documents for collaboration and transparency

Whether you want to create a report, interview scripts, observer notes, or simply document research methodologies create them all with a click of a button.
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An example of a user interview in Empathetic.io that has highlight reels below the interview video.

Highlight reels

Clip and combine your chosen audio and video highlights into a single reel, giving you an easy and powerful way to let your customers voice be heard.
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Cultivating a customer-centric culture, one team at a time.
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