Build a product that your customers love

Empathetic is an all-in-one user research platform that gives your team the tools to listen to and learn from your customers so that you make smart product decisions.
Surveys
Feedback board
Research repository
UX analytics
Session replays
Customer management

Customer management

Think of this like a CRM but for user research. Understand your customers and their experience with your product, one at a time or in segments.

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Product surveys

Fast and easy customer insights. Keep a pulse on your customer experience and identify problems early with these in-product surveys.

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Feedback board

Create a customer-centric culture where you listen to and involve your customers ensuring you build the features or fix the bugs they care about. Let your customers voice be heard and gain priceless insights in the process.

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Research repository

Make customer knowledge available to your whole team. Store, search, and document all user research, automatically transcribe interviews, create highlight reels, and pull it all together with  reports .

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UX analytics

Customer and user experienced focused analytics that lead to clear product actions.  See exactly how your customers are using your product and what you can do to improve their experience.

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Session replays

Watch users interact with your product and gain a deeper understanding of the problems and opportunities.  

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Lightweight user research tools for continuous customer insights.

No more heavy, infrequent research or a superficial understanding of your customers.

Confidently build the features your customers care about

Qualitative and quantitative user research, all stored in a shared repository -- all within one platform.  

Reduce churn and increase customer satisfaction

Figure out why customers are churning as well as leading indicators that a customer might churn. Clear and actionable user research.

Establish user feedback loops

Continuously understand your customer’s needs and identify problems early.

A lightweight, continuous user research system built for busy teams

Share insights with interactive reports and highlight reels so that the people who don't have the time to dig deep into the data can still hear feedback in your customers own words.

Free

Begin experiencing the power of direct, user feedback.
$0
per year forever
Sign up
1 user seat
5 viewer seats
5 user interview hours / mo
10 GB storage

Business

Bring the customer voice to your product decisions.
$120
/user
/month
5 users min, billed annually
Sign up
5 user seats minimum
Unlimited viewer seats
50 user interview hours / mo
100 GB storage

Enterprise

Scale your customer insights across the entire organization.
$Custom
Contact us for a custom plan.
Contact us
Custom user seats
Unlimited viewer seats
Unlimited user interview hours
Unlimited storage