Clear and transparent pricing

Plans that scale with your business

Free

Begin experiencing the power of direct, user feedback.
$0
per year forever
Sign up
1 user seat
5 viewer seats
5 transcription hours / mo
10 GB storage

Business

Bring the customer voice to your product decisions.
$120
/user
/month
5 users min, billed annually
Sign up
5 user seats minimum
Unlimited viewer seats
50 transcription hours / mo
100 GB storage

Enterprise

Scale the insights across your organization.
$Custom
Contact us for a custom plan.
Contact us
Custom user seats
Unlimited viewer seats
Unlimited transcription hours
Unlimited storage

Starter

For individuals to getting started.
$0
Billed
Yearly
Get Started Now
This Plan Includes:
Access to all features
Assisted onboarding support
CPM Overage: Unlimited
Program reviews 1x a month

Growth

Up to 5,000 Contacts
$299
Billed
Yearly
Get Started Now
This Plan Includes:
Access to all features
Assisted onboarding support
CPM Overage: Unlimited
Program reviews 1x a month
Program reviews 1x a month

Professional

Up to 10,000 Contacts
$499
Billed
Yearly
Get Started Now
This Plan Includes:
Access to all features
Assisted onboarding support
CPM Overage: Unlimited
Program reviews 1x a month
Assisted onboarding support
CPM Overage: Unlimited
Program reviews 1x a month

Frequently Asked Questions

What if I need more than 5 users on the Business plan?

No problem! You can add more users if you find you need more. The business plan comes with 5 user seats included, each addition user seat is $25/mo. You can add or remove user seats at any time. Also, keep in mind that you have unlimited viewers - those are people inside your organization that can view reports, insights, survey results, etc, but don't contribute to your user research. Everyone in your organization can have an account! Only pay for those who are actually doing user research (in our experience it's not that many!).

What happens if I need more transcription hours or storage?

That's fantastic, that means you're gathering a lot of user insights! When you get close to approaching either of those limits we will reach out to you to figure out what makes the most sense for your business. We want to see you do all the user research you can and we will help make it possible.

What if I don't want to talk to you? I just want to sign up.

We're so glad you want to sign up! And I promise, we're really easy to talk to. We'll make our conversation short and useful for you. Right now we want to talk to each of our customers before you sign up and stay in close contact while you're using Empathetic. The reason for this is that we want to make sure we're helping you reach your user research goals.